All systems operational

Database system upgrade

Completed
Scheduled for March 07, 2018 at 09:00 – 11:33

Affects

Updates
  • Completed
    March 07, 2018 at 11:33
    Completed
    March 07, 2018 at 11:33

    All systems are up and running again.

  • Update
    March 07, 2018 at 11:00
    In progress
    March 07, 2018 at 11:00

    Just a quick update from our engineers. Access to the following items has been restored: - API - Application - Forms - Images and links in newsletters - Archives Imports / Exports and e-mail delivery is still suspended. Some statistics may not be updated, but we will resume processing when we resume normal operations. We expect to resume normal operations within an hour. Again; Apologies for the inconvenience this update has caused.

  • In progress
    March 07, 2018 at 09:00
    In progress
    March 07, 2018 at 09:00

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    February 21, 2018 at 05:39
    Planned
    February 21, 2018 at 05:39

    In order to continue to provide the level of service we want, we must run some upgrades on our core customer database system. Unfortunately we will have to take it offline while the upgrades are being done. Thus all Ubivox systems that interacts with customer data will be offline in this window. If you have any batch jobs scheduled for the window, we encourage you to reschedule to an earlier or later time. All web systems will return the HTTP 503 Service Unavailable error. This includes: - The API - The administration interface - Hosted forms - The POST handler - Images and links in newsletters In order to minimize impact on your contacts, we will also shutdown the delivery pipeline, so no contact will accidentally receive a new email where images and links doesn't work. We apologize for the inconvenience this upgrade will have. If you have any questions, reach out to the support team.