Ubivox - DNS issue with ubivox.com – Incident details

All systems operational

DNS issue with ubivox.com

Resolved
Operational
Started 12 months ago

Affected

Ubivox Platform

Operational from 6:00 PM to 6:00 PM

Newsletter Images & Links

Operational from 6:00 PM to 6:00 PM

Signup Forms

Operational from 6:00 PM to 6:00 PM

Email Delivery

Operational from 6:00 PM to 6:00 PM

API

Operational from 6:00 PM to 6:00 PM

SMTP Service

Operational from 6:00 PM to 6:00 PM

Updates
  • Resolved
    UTC
    Resolved

    Update: The issue was solved around 9:40 CEST on Thursday the 16th but it took up to 48 hours to propagate to all DNS servers across the globel.

    Update 11:35 CEST: The issue is still apparent for some users. The reason is that the DNS change has to propagate to all DNS servers for the issue to be fully solved. We have made all the necessary changes on our end so for now all we can do is wait for the changes to spread. We're monitoring the changes and will update this incident as needed.

    This morning we had an issue with DNS for the domain ubivox.com. The issue has been solved but for a while the domain would have been inaccessible for some of our clients.